SHIPPING & RETURNS
SHIPPING POLICY
We pack every esxt.ra order with love and care, but here’s everything you need to know before your pretty package makes its way to you!
Shipping Within Malaysia
West Malaysia: RM8 | Estimated delivery: 2–5 business days
East Malaysia: RM15 | Estimated delivery: 3–7 business days
Express Shipping (West Malaysia only): RM15 | Estimated delivery: 1–2 business days for when you just can’t wait!
FREE shipping for orders over RM500—because we love to spoil you!
Order Processing
All orders take 1–3 business days to process before shipping. No last-minute rushes, darling—good things take time! Orders placed on weekends or public holidays will be processed on the next business day.
No Address Changes After Checkout
Double-check your shipping details before placing your order! We cannot edit addresses once the order is confirmed. Mistakes happen, but we won’t be responsible for lost packages due to incorrect details!
Lost or Delayed Packages
Once your order is shipped, it’s in the hands of the courier! We are not responsible for delays, lost, or damaged packages, but we’ll do our best to assist if anything goes wrong.
For tracking updates, please check with the courier directly.
Strict No Refunds on Shipping Fees
Shipping fees are non-refundable under any circumstances—including late deliveries or returned parcels.
Returned Packages
If your package is returned to us due to an incorrect address or failure to collect, you’ll need to cover the re-delivery fee. No exceptions, babe!
By shopping with esxt.ra, you agree to our shipping policy. Thank you for your love and support—happy shopping!
RETURN & EXCHANGE POLICY
At esxt.ra, we want you to adore every piece you bring home! However, we also have a strict return & exchange policy to keep things fair and fabulous. Please read carefully before making a purchase!
Returns & Refunds
We offer a 100% refund only if:
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The item is defective or incorrect (Oops! Our bad ).
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The item is in original condition—unworn, unwashed, and with tags still attached.
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You notify us within 3 days of receiving your order and return the item within 7 days.
No refunds for:
Change of mind (sorry, babe!)
Wrong sizing—please check measurements before purchasing!
Items that have been worn, washed, altered, or are missing their tags.
Exchanges
Exchanges are allowed only if:
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The item is defective or incorrect.
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The requested exchange is for the same item, same color, and same size (if available).
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You contact us within 3 days of receiving the item.
No exchanges for:
Different designs or sizes (make sure to pick the right one, darling! ).
Sale items or purchases made with discount codes.
Items that have been worn, washed, altered, or are missing their tags.
Return & Exchange Process
Email or DM us with your order number, item photos, and reason for return/exchange.
If approved, we’ll provide a return address (return shipping is at your own cost ).
Once we receive and inspect the item, we’ll process your refund or exchange within 7 business days.
By shopping at esxt.ra, you agree to our return & exchange policy. Thank you for understanding and supporting our boutique!