top of page

Discover More

Explore Our FAQs

  • What payment methods do you accept?
    We accept online bank transfers, credit/debit cards, and e-wallets for a smooth checkout experience.
  • Can I change my shipping address after placing an order?
    Sorry, babe! Once your order is confirmed, we cannot make changes—please double-check your details before checkout.
  • My package is delayed, what should I do?
    Once shipped, your order is in the hands of the courier! We are not responsible for delays, but we can help you check the tracking status.
  • How do I care for my esxt.ra pieces?
    Treat them like royalty! Hand wash, line dry or hang to dry, dry clean when needed, and do not tumble dry. Iron on low heat only!
  • Can I shop in-store instead of online?
    Yes! Visit our Bandar Utama Boutique for exclusive in-store collections, styling tips, and the full esxt.ra experience.
  • Do you restock sold-out items?
    Some pieces might return, but many are limited edition! If you love something, grab it before it’s gone.
  • Where is esxt.ra located?
    Our boutique is in Village Shop @ The Club, Bandar Utama, Malaysia! You can visit us in-store for the full esxt.ra experience or shop online anytime.
  • Do you offer shipping within Malaysia?
    Yes! We offer standard and express shipping throughout Malaysia. Plus, orders above RM500 get free shipping!
  • How long does shipping take?
    Standard shipping takes 2–5 business days (West Malaysia) and 3–7 business days (East Malaysia). Express shipping is 1–2 business days for when you just can’t wait!
  • Do you ship internationally?
    Not yet, but we’re working on it! Stay tuned for updates.
  • Can I return my item?
    We offer 100% refunds only if the item is defective or incorrect—and it must be unworn, unwashed, and with tags still attached.
  • What if I ordered the wrong size?
    Sadly, we don’t offer exchanges for wrong sizes, so please check the size guide carefully before ordering!
  • How do I start a return or exchange?
    DM or email us within 3 days of receiving your order with your order number and photos. Returns must be sent back within 7 days!
bottom of page